Community Outreach

Apparatus Demonstrations

A NOFD unit provides the public the chance to meet actual firefighters and to view a fire apparatus :

Learn the name and use of equipment
Demonstrate warning devices (lights, siren, and air horn)
Allow children to flow water from booster water tank (weather permitting)
Explain what the responses of civilians should be to a responding apparatus

To schedule an Apparatus Demonstration please complete the Program Request Form

Or send a request in writing by mail or fax to Public Education:
317 Decatur Street
New Orleans, Louisiana 70130
Fax (504) 565-8068.
If you have any questions call (504) 658-4714

Smoke Detectors

Smoke detector installation program - The New Orleans Fire Department purchases smoke detectors and installs them free of charge for Citizens in need.

This program is made possible from donations to the Friends of the New Orleans Fire Department
Public Affairs coordinate the efforts with Suppression who will come to citizens home and install up to two (2) Smoke detectors in a residence.

Batteries will also be replaced in the smoke detectors of elderly or physically challenged persons who cannot change their batteries themselves.

If you or someone you know needs a smoke detector installed or their battery replaced complete the Program Request Form or call (504) 658-4714.

Comments and Complaints

The New Orleans Fire Department strives to serve the citizens of New Orleans in a courteous and professional manner at all times. If you feel the services provided to you were did not achieve this goal, please let us know.

By the same token if you feel a firefighter went above and beyond the call of duty we would like to know of this as well. Citizen comments and complaints are handled through the Public Affairs Division.
Procedures are:

Complete a Program Request Form and list your comment or complaint, or dial (504) 658-4713
Give your name, contact number and address
(Personal information is only taken so that we may update you on the results of any investigation and is kept confidential)
Date of comment or complaint
Nature of comment or complaint

A written document should be addressed to the New Orleans Fire Department Public Affairs Division @
317 Decatur St.
New Orleans, La. 70130
Be sure to include the call takers name