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Department Phone Directory » Department Services Technology Survey * - Required Field First Name* Last Name* Email* Ease and time required to contact IT | help desk with inquiries and to report problems 5-Exceptional4-Outstanding3-Good2-Average1-Poor Timeliness of initial response from MOT 5-Exceptional4-Outstanding3-Good2-Average1-Poor Timeliness of problem resolution 5-Exceptional4-Outstanding3-Good2-Average1-Poor Courtesy | attitude of IT staff 5-Exceptional4-Outstanding3-Good2-Average1-Poor Knowledge of customer's environment and other customer pertinent issues 5-Exceptional4-Outstanding3-Good2-Average1-Poor Communications effectiveness 5-Exceptional4-Outstanding3-Good2-Average1-Poor Effectiveness of problem resolution 5-Exceptional4-Outstanding3-Good2-Average1-Poor Follow-up to ensure satisfactory resolution 5-Exceptional4-Outstanding3-Good2-Average1-Poor Satisfaction levels of the IT Department 5-Exceptional4-Outstanding3-Good2-Average1-Poor System Availability 5-Exceptional4-Outstanding3-Good2-Average1-Poor Submit Mayor`s Office of Technology Home Mayor`s Office of Technology Home Biography - Interim Chief Technology Officer MIS Enterprise Director Project Management Office Technology Team Web & Application Development Team GIS Technology Survey Capital Projects

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